E.C.D. has the best warranty in the Defender restoration business and Glenn is the reason why. As Head of Warranty for E.C.D., Glenn travels to our clients’ homes or place of work in the event of an issue to resolve the issue for them quickly, so they can get back to enjoying their defender or Range Rover Classics with little to no downtime.
Alongside this, Glenn is the Defender Encyclopedia here at E.C.D., regularly involved in staff training and development in working on our custom defenders. Glenn is one of ECD’s most valuable assets. Glenn has been working with defenders his whole life. He is a Master Technician in Land Rover, NVQ Level 3, City and Guild, and National Craftsman Certifications.
What is your primary responsibility as Head of Warranty?
“I fly out and repair our custom Land Rover Defenders or Range Rover Classics that are with the owners, in house. So, I will travel to their houses and do whatever repairs that are needed in their garages then fly back to the shop and continue working on the Defenders we have in the Rover Dome.”
What is one of your favorite places you’ve traveled?
“My favorite place in America is Boston, but my favorite place I’ve been to fix a Land Rover Defender is in South Utah. I believe it was a place called St. George Utah. It was beautiful, driving one of our defenders after it got fixed through the plains was incredible.”
How long have you been working with Land Rover Defenders?
“I have been working on Land Rover Defenders for my entire life almost. I grew up around defenders all my life and I have really immersed myself in the defender lifestyle with the positions I have had.”
What inspires you to work here?
“I just like to get our defenders or Range Rover Classics fixed fast for the customers and have them keep faith with our Defenders and Range Rover Classics that they are the highest quality.”
If you could switch jobs with anyone here, who and why?
“I would switch jobs with Sergei in Quality Control. I did QC for our defenders for a little bit and I enjoyed it.”
“Project Savage is definitely my favorite defender we have built in terms of ride and look, but now my favorite is Project Viking, a defender we are finishing now.”
What’s your favorite part of working at ECD?
“I like the training aspect of working here, training new techs and getting to help all of the techs work on our custom defenders, along with seeing the evolution of the defenders we have built from when we first started to now.”
Can you tell me about your most rewarding, challenging, or memorable experiences at ECD?
“To make the LS3 engine work in the defender was one of my favorite memories. It was truly a feat that Sergei and I did, making an LS3 engine fit in a Land Rover Defender was super cool.”
How do you like to spend your time when you’re not at work?
“When I am not working on our Defenders or Range Rover Classics, I watch soccer, play golf, and go to the pub. That is about it!”
Having Glenn travel around the country fixing defenders to keep repairs in house is a service that separates E.C.D. from competition. His knowledge and experience aids in diagnosing and resolving most problems very quickly. He is E.C.D.’s encyclopedia of knowledge about Defenders. Glenn is a hilarious guy to have around, with his constant yelling and singing he is definitely a known presence when he is in the shop.
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