Here’s a checklist from the ECD Automotive Design team that details how we ensure your custom hand-built custom built Defender is of the best quality for your adventures here in the USA.
1. Import Solution
What about importing?
ECD Automotive Design makes getting your custom Defender easy. We ensure and guarantee your vehicle is imported correctly and all work is carried out in the correct fashion. In all reality your custom Defender is probably already at our shop as we have a continuous flow of base vehicles we import and allocate to projects.
2. Build Process
Where is my vehicle built?
Your custom built Defender is built 100% in-house at our Florida facility, which we have named the Rover Dome.
What is your build process?
Our builds follow an 9 stage process through our line overseen by our 25-year Land Rover veteran technician and all aspects of your Defender are built and completed right here in the USA by ECD Automotive Design. Before traveling to the next bay, each bay lead inspects the work done by the previous bay, once signed off, your build enters the next step in its journey. Here is the journey your build takes through the Rover Dome:
3. Quality Check
What is your quality control process?
Our Quality Check’s are all completed by our 25-year Land Rover Defender veteran and Production Manager, Glenn. He follows a dedicated process that starts with starting the Defender, tuning the engine, checking all oil levels, the suspension, and tires. He then performs a bumper to bumper check which includes a 70-point inspection (see this inspection here). After Glenn approves the initial bumper to bumper, he test-drives your Defender for 500 miles before performing the 70-point check again. After the second 70-point inspection and any noted adjustments, Glenn drives your Defender for another 500 miles. As a final part of our inspection process to ensure our build quality, we have an external third-party inspector come in to appraise and inspect your Defender with a 200-point inspection (see a sample of this inspection list here). You will receive a copy of this external inspection.
4. 100% Communication
Who will be my form of contact?
You begin your journey with our Founder and Sales Director, Tom. If you prefer you can either visit the shop and meet with Tom to design your Defender one-on-one or we ship Tom out to you to discuss details of your build. After these details are finalized, our Concierge acts as an immediate responder, answering your questions and supplying you with requested photos. Finally, our Project Manager and second founder, Elliot, personally delivers your vehicle to you to answer any final questions and provide expertise on your new custom Land Rover Defender.
How do I submit questions or concerns?
Our Concierge service will answer any questions or concerns you have about your vehicle within 2-hours of you contacting us, although this time period may vary depending on time-zone. If you have portal access, simply submit your question or concern on your portal, and our concierge will respond on that platform.
Can I visit the facility at any time?
Of course! We have an open door policy at the Rover Dome, although we are only open from 8:30 AM – 5:30 PM on weekdays and we are available by appointment from 9 AM – 12 PM on Saturdays.
What about shipping?
Your custom built Defender is shipped directly from ECD Automotive Design to your desired location ready to be driven as you designed it. Shipping arrangements are established between you and our owner, Tom.
5. 100% Transparency
Do I have to wire money overseas?
You will never have to wire money overseas. We are based here in the USA and bank with Wells Fargo. We have a variety of payment options that Tom will discuss with you.
Will I see photos of my Defender?
Of course! As your custom built Defender makes notable changes, we love to send photos that allow you to visually see the progress of your Defender being built.
What happens if my Defender needs servicing?
A Land Rover Defender is a classic vehicle; minor servicing can be expected as a part of your regular maintenance. If the services you need fall outside of regular maintenance, please refer to our service and maintenance policy and warranty here.
What happens if I change my mind on something?
Changing your mind happens. Our Concierge makes it easy for you to call or email about any changes you think you want to make, we will send samples and advise you on what will best meet your needs. If parts or services have already been applied to the vehicle, additional costs may occur.
6. Warranty Details
What are the warranty details for my Defender?
Please select the following to see all warranty information regarding your custom Land Rover Defender.
Have more questions or want to get started on your custom built Defender? Call us at (407) 483-4825 or email us at email@example.com
© 2018 ECD Automotive Design. All images are the property of ECD Auto Design and cannot be used without our consent. E.C.D. Automotive Design is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Jaguar Land Rover Limited, or any of its subsidiaries or affiliates, including Jaguar Land Rover North America, LLC. DEFENDER and RANGE ROVER are registered trademarks of Jaguar Land Rover Limited.