THE CLIENT JOURNEY

ECD PREMIER CLIENT EXPERIENCE

It all starts with your classic vehicle dream. At ECD Automotive Design, we don’t believe in a standard customization journey or a one-size-fits-all approach to creating a bespoke ride. We believe you should be the driver of your customization journey. Get ready to build your ultimate ride.

The Journey

When you commission a build with ECD, you don't become a client; you become part of the family.

We celebrate this by presenting you with a premium coffee table book with a hand-signed message from our founders. We hope you'll proudly display this beautiful book that illustrates the detail and pride that goes into each of our builds.

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Welcome Package

This package stands as the gateway to when the fun decisions start. You'll receive a package that contains a small selection of paint and fabric samples and booklets that outline additional accessories and options that you'll be able to choose from. In addition to samples to get you started, your kit will include a USB with a digital copy of the design book as well as photos and videos of your chosen vehicle model. Unlike design kits from other companies, ECD Automotive Design's kits are tailored to each client based on the model of vehicle they selected.

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Enrolled

You will receive log-in and password information for the ECD Client Portal at this point in your journey.
Access to the Client Portal puts you in direct contact with our Concierge team, where you can view bi-weekly updates throughout the build process showing you every stage of your vehicle throughout the build journey.

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Design Meeting

Meet with the Head of Automotive Design, where you'll have the opportunity to review any questions you may have regarding the design process. You'll also schedule a time to visit our Florida facility, with all travel plans arranged by our Concierge team. Once on-site, you will see various samples to outline precisely how you want your vehicle configured.

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Custom Vehicle Rendering & Approval

You'll receive renderings that illustrate what your vehicle will look like inside and out. If something doesn't look like you had imagined, no problem! Just let us know, and we'll be happy to fine-tune the details of your vehicle until it matches your vision. Once you approve your design, it's sent to our production team!

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Base Arrival

The search is finally over for the perfect foundation vehicle for your build. Our team has scoured the world to find the right vehicle to match your specifications, and it has finally landed at the Rover Dome! To celebrate this occasion, as we tear down your vehicle, we remove an original hinge from the donor vehicle and encase it in a frame as a pleasant remembrance of your vehicle's prior life.

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Teardown and Fabrication Begins

The best part of your entire journey at ECD Automotive Design begins as the fabrication of your vehicle starts. The process will be documented with photos and videos uploaded into your portal, from restoring the chassis to your vehicle heading to drivetrain. At the end of the build process, you will receive photos and a vehicle of your completed truck. The vehicle then moves to the Head of Quality Control for a 200-point inspection, detailing every aspect of the vehicle.

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Delivery Time!

The day you've been waiting for is finally here! We give your vehicle one final detailing and load it up with a roadside emergency kit, an assortment of ECD merchandise, and one year of coverage from AAA (American Automobile Association). You are now ready to start your new journey with your custom Land Rover. Even though your build is complete, you'll forever be a member of the ECD family.

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